Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes: • Account information: name, email address, job title, and company name • Usage data: how you interact with our platform, training session recordings, and performance metrics • Communication data: messages you send us and responses to our communications • Payment information: billing details processed securely through our payment provider (we do not store credit card numbers)

We use the information we collect to: • Provide, maintain, and improve our AI sales training platform • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments and questions • Analyze usage patterns to improve our services • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances: • With service providers who assist in our operations (under strict confidentiality agreements) • When required by law or to protect our legal rights • In connection with a merger or acquisition (you will be notified in advance) • With your explicit consent

We implement industry-standard security measures to protect your information: • All data is encrypted in transit using TLS/SSL • Data at rest is encrypted using AES-256 encryption • We conduct regular security audits and penetration testing • Access to personal data is restricted to authorized personnel only • We maintain SOC 2 Type II compliance

We retain your personal information for as long as your account is active or as needed to provide services. Specifically: • Account data: retained until account deletion plus 30 days • Training session recordings: retained for 12 months by default • Deleted data is permanently removed within 30 days of deletion request

Depending on your location, you may have the following rights regarding your personal data: • Right to access: request a copy of your personal data • Right to rectification: correct inaccurate or incomplete data • Right to erasure: request deletion of your personal data • Right to portability: receive your data in a machine-readable format • Right to object: opt out of certain data processing activities • Right to restrict processing: limit how we use your data To exercise these rights, contact us at support@salessims.ai

We use cookies and similar tracking technologies to improve your experience: • Essential cookies: required for the platform to function properly • Analytics cookies: help us understand how users interact with our platform (anonymized) • Preference cookies: remember your settings and preferences You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

We use select third-party services to operate our platform: • Authentication: Supabase for secure user authentication • Email: Resend for transactional emails • AI Processing: Google Gemini and OpenAI for AI-powered conversation analysis • Hosting: Vercel for platform infrastructure In addition, our platform supports Mistral as an alternative large language model (LLM) provider. When Mistral is enabled, your conversation data may be processed by Mistral AI in accordance with their privacy policy. Each third-party service has its own privacy policy and data handling practices.

Our platform is designed for business professionals and is not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately at support@salessims.ai and we will delete it promptly.

We may update this privacy policy from time to time. When we make significant changes, we will: • Notify you via email at least 30 days before changes take effect • Display a prominent notice on our platform • Update the "Last Updated" date at the top of this policy Your continued use of our services after changes take effect constitutes your acceptance of the updated policy.