Your Privacy Matters

Privacy Policy

We're committed to protecting your privacy and being transparent about how we collect, use, and protect your personal data.

Effective Date: June 2025

GDPR Compliant

Full compliance with EU data protection regulations

Secure Processing

Enterprise-grade security for all your data

Full Transparency

Clear information about data use and sharing

Your Rights

Access, modify, or delete your data anytime

1. Who We Are

SalesSims.ai is operated by Mantawise B.V., a company registered in the Netherlands. We provide AI-powered B2B training and onboarding platforms.

Contact Details:

  • Email: support@salessims.ai
  • Legal Entity: Mantawise B.V.
  • Jurisdiction: Netherlands

2. Scope of This Policy

This policy applies to personal data we collect through:

  • Our website (salessims.ai)
  • Our training platform and services
  • Business communications and marketing

Important: This policy does NOT cover data we process on behalf of our business customers as a data processor. Such processing is governed by separate service agreements.

3. Legal Basis for Processing

Under GDPR, we process your personal data based on:

Legitimate Interests

Business development, service improvement

Contract Performance

Providing our services

Consent

Marketing communications, optional features

Legal Obligations

Compliance, security

4. What Data We Collect

Data You Provide

  • Business contact information (name, email, company, role)
  • Communications (inquiries, feedback, support requests)
  • Account information (login credentials, preferences)
  • Usage data (how you interact with our platform)

Automatically Collected Data

  • Technical data (IP address, browser type, device information)
  • Analytics data (page views, session duration, navigation patterns)
  • Cookie data (preferences, authentication, analytics)

AI Services Data

When you use our platform, your interactions may be processed by:

Retell AI

Voice conversation platform - processes voice data and conversation content

OpenAI

Language model services - processes text inputs and generates responses

5. How We Use Your Data

Core Services

  • • Provide and maintain our platform
  • • Process requests and provide support
  • • Authenticate users and prevent fraud
  • • Improve services and develop features

Marketing (with consent)

  • • Send newsletters and updates
  • • Provide relevant content and offers
  • • Analyze engagement

Legal and Security

  • • Comply with legal obligations
  • • Protect against fraud and threats
  • • Enforce our terms of service

6. Your Rights Under GDPR

You have the right to:

Access your personal data
Rectify inaccurate information
Erase your data (in certain circumstances)
Restrict processing
Data portability
Object to processing
Withdraw consent
Lodge a complaint

To exercise these rights: Contact us at support@salessims.ai

7. Security Measures

We implement appropriate technical and organizational measures including:

Encryption

Data encrypted in transit and at rest

Access Controls

Authentication and authorization

Regular Audits

Security assessments and monitoring

8. Data Retention

We retain personal data only as long as necessary for:

  • Providing our services
  • Legal compliance (typically 7 years for business records under Dutch law)
  • Resolving disputes and enforcing agreements

AI Service Data:

  • • OpenAI: Data may be retained for up to 30 days for abuse monitoring, then deleted
  • • Marketing data is deleted within 2 years of last engagement

9. International Transfers

Your data may be processed outside the EU/EEA, particularly by our AI service providers (Retell AI and OpenAI) located in the United States. When this occurs, we ensure:

  • Adequate protection through EU adequacy decisions, or
  • Appropriate safeguards (Standard Contractual Clauses, certification schemes)
  • Data Processing Agreements with GDPR-compliant terms

Questions About Your Privacy?

For privacy-related questions or to exercise your rights, contact us at:

support@salessims.ai

Subject Line: Privacy Request