Terms of Service.

Salessims ("Salessims", "we", "us", or "our") is a product and trade name of Mantawise B.V., a company registered in the Netherlands. Legal entity: Mantawise B.V. Registered office: Rotterdam, The Netherlands Chamber of Commerce (KvK): 96197749 VAT: NL867509521B01 Contact: support@salessims.ai "Salessims" is an unregistered trade name of Mantawise B.V. and is not a separate legal entity.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service. These Terms apply to all users of a customized deployment, including individual users and representatives of the contracting organization (the "Customer"). If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

Salessims is an AI-powered sales-training platform. Users practice conversations with AI-driven customer personas and receive automated feedback intended to help develop sales skills. The Service is provided as a customized deployment configured for each Customer. Features, integrations, data-retention settings, and available AI providers may vary per deployment as agreed in the applicable Service Agreement.

Access is provisioned to named users within a Customer's deployment. When using the Service, you are responsible for: • Providing accurate registration information; • Maintaining the confidentiality of your access credentials; • All activity that occurs under your account; • Notifying us promptly of any unauthorized use of your account. The Service supports single sign-on (SSO) via Google and Microsoft. Where SSO is used, authentication is handled by your identity provider and we do not receive or store your password. Each user must use their own account; credentials may not be shared. The Customer's administrators are responsible for managing user access within their organization. When you first sign in, you are asked to accept these Terms of Service and our Privacy Policy. By accepting and by using the Service, you agree to be bound by them, including where your organization has separately signed a Service Agreement.

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to: • Use the platform in any way that violates applicable laws or regulations; • Attempt to gain unauthorized access to any part of the platform or related systems; • Upload or transmit malicious code, viruses, or disruptive content; • Reverse engineer, decompile, or disassemble any part of the Service, except to the extent this restriction is prohibited by applicable law; • Use the platform to harass, harm, or impersonate others; • Scrape, crawl, or extract data from the platform without written permission; • Use the Service to develop a competing product or service.

The Service and its original content, features, and functionality are and remain the exclusive property of Mantawise B.V. and its licensors. This includes: • The platform software, design, and architecture; • AI prompts, configurations, scenario logic, and other materials developed by Mantawise B.V.; • The "Salessims" name, logo, and brand assets. We grant the Customer a non-exclusive, non-transferable right to use the Service during the term of the Service Agreement, solely for the Customer's internal training purposes. Your data is yours. Content you upload, training-session recordings, and performance metrics generated within your deployment remain the property of the Customer. You grant us a limited license to process this data solely to provide and support the Service, as further described in our Privacy Policy and the applicable Data Processing Agreement.

Where the Service processes personal data of a Customer's users (for example, trainees' session recordings and performance metrics), the Customer acts as the data controller and Mantawise B.V. acts as the data processor, processing such data only on the Customer's documented instructions. This processing is governed by a separate Data Processing Agreement (DPA / verwerkersovereenkomst) between Mantawise B.V. and the Customer, which forms part of the Service Agreement. The Customer is responsible for establishing a lawful basis for processing its users' personal data, for informing those users, and for complying with applicable employment-monitoring and works-council requirements. Our Privacy Policy describes how we handle personal data for which Mantawise B.V. is itself the controller (such as administrator contacts, billing details, and support communications).

Fees for the Service are set out in the applicable Service Agreement and consist of a license fee and monthly usage-based charges. • All fees are invoiced. The Service has no integrated card-payment facility, and we do not charge payment cards or process recurring card payments. • Invoices are payable within 30 days of the invoice date, unless otherwise agreed in writing. • All fees are exclusive of VAT and other applicable taxes unless stated otherwise. • Fees are non-refundable except where required by law or expressly agreed. • Pricing is governed by the applicable Service Agreement, which prevails; where no Service Agreement applies, we will give at least 30 days' written notice of price changes. • Overdue amounts may accrue statutory commercial interest, and continued non-payment may result in suspension or termination of access.

Each party will keep confidential any non-public information disclosed by the other party in connection with the Service and use it only as necessary to perform under these Terms or the Service Agreement.

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the maximum extent permitted by law. The Service uses artificial intelligence to generate customer personas and feedback. AI-generated personas, scoring, and feedback are illustrative training aids and may contain inaccuracies. They are not professional advice and are not a substitute for human judgment. The Service does not carry out automated decision-making that produces legal or similarly significant effects on individuals.

To the maximum extent permitted by law, Mantawise B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total aggregate liability arising out of or relating to these Terms or your use of the Service shall not exceed the fees paid to us under the applicable Service Agreement in the 12 months preceding the event giving rise to the claim. Where a Service Agreement applies, the liability provisions and limits set out in that agreement prevail over this section. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for intent or willful misconduct).

Access to the Service runs for the term set out in the applicable Service Agreement. We may suspend or terminate access if: • You materially breach these Terms or the Service Agreement; • We are required to do so by law; or • The Service is discontinued (with reasonable notice). Upon termination, your right to use the Service ceases. Return and deletion of personal data following termination are handled in accordance with the Data Processing Agreement and our Privacy Policy.

We may update these Terms from time to time. When we make significant changes, we will: • Notify the Customer via email at least 30 days before the changes take effect; • Display a notice on the platform where appropriate; and • Update the "Last updated" date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Netherlands. Any disputes arising from or in connection with these Terms or the Service shall be submitted to the competent court of Rotterdam, the Netherlands, without prejudice to any mandatory provisions of law. If any provision of these Terms is held to be invalid, the remaining provisions remain in full force.