Terms of Service

By accessing or using the Salessims platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including individual users and representatives of organizations using the white-label version of the platform. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

You may use the Service only for lawful purposes and in accordance with these terms. You agree not to: • Use the platform in any way that violates applicable laws or regulations • Attempt to gain unauthorized access to any part of the platform or its related systems • Upload or transmit any malicious code, viruses, or disruptive content • Reverse engineer, decompile, or disassemble any part of the Service • Use the platform to harass, harm, or impersonate others • Scrape, crawl, or extract data from the platform without written permission

When you create an account, you are responsible for: • Providing accurate and complete registration information • Maintaining the confidentiality of your login credentials • All activity that occurs under your account • Notifying us immediately of any unauthorized use of your account You may not share your account credentials with others. Each user must have their own account. Tenant administrators are responsible for managing user access within their organization.

The Service and its original content, features, and functionality are and will remain the exclusive property of Salessims and its licensors. This includes: • The platform software, design, and architecture • AI models, training data, and algorithms developed by Salessims • Trademarks, logos, and brand assets Your data — including training session recordings, performance metrics, and content you upload — remains yours. You grant us a limited license to process your data solely to provide the Service.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy. For white-label deployments, the tenant organization is responsible for ensuring their users are informed about applicable data practices and for complying with relevant data protection regulations (including GDPR where applicable).

Certain features of the Service require payment. By subscribing to a paid plan: • You authorize us to charge your payment method on a recurring basis • Subscription fees are billed in advance for the applicable period • All fees are non-refundable unless otherwise stated or required by law • We reserve the right to change pricing with 30 days' advance notice • Failure to pay may result in suspension or termination of access

To the maximum extent permitted by law, Salessims shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claims arising from these terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim. The Service is provided "as is" without warranties of any kind, express or implied.

We may suspend or terminate your access to the Service at any time if: • You breach these Terms of Service • We are required to do so by law • We decide to discontinue the Service (with reasonable notice) You may terminate your account at any time by contacting our support team. Upon termination, your right to use the Service will immediately cease. Data deletion is handled in accordance with our Privacy Policy.

We reserve the right to update these terms at any time. When we make significant changes, we will: • Notify you via email at least 30 days before changes take effect • Display a prominent notice on our platform • Update the "Last Updated" date at the top of this page Your continued use of the Service after changes take effect constitutes your acceptance of the updated terms.